**NEW**

Annual audit reports are generated and distributed automatically and provide a summary at-a-glance of your account details. A periodic review of your business' data protection strategies is recommended at least twice a year. The Disaster Proof Data audit report provides a scheduled opportunity to re-evaluate your current practices.

FREQUENTLY ASKED QUESTIONS

What data should be archived?
How often is my data archived?
Where is the data stored?
How do I know my data is secure?
How many versions of my data are stored?
What is the retention period?
Should I archive my "applications"?
How do I know what data I have archived?
Can "open" files be archived?
Will the archive affect the performance of my PC?
Do firewalls interfere with the archive process?
What happens if I need to restore a file?
How long does it take to restore my data?
What is the cost of the archiving service?



What data should be archived?

This is entirely up to you. You may want to select individual files or folders, or you may want to back up everything. But any sensitive records or data that is critical to the operations of your business, may be a candidate for back-up archiving. Critical data that is not currently backed up may be a top priority. If your data is already being backed up, it may be useful to verify this with your provider. Also, it may be beneficial to determine if the data is being moved to an offsite location for extra protection. There have been recent cases where after a catastrophic loss, the back-up providers were unable to provide the data.


How often is my data archived?

Data is archived based on fully customizable schedules and it is streamed off-site at non-peak times. In the case of local server failure, the data may be available from the hardware device on site, otherwise it will be sent back from the remote back-up servers.


Where is the data stored?

The data you identify will be archived nightly in two places – locally to an appliance that will reside in your office and also remotely on a dedicated server in a secure Data Center in Atlanta.


How do I know my data is secure?

All files identified for archiving are highly compressed and can be fully encrypted using AES encryption with a 128 bit block size and a 256 bit key before being transported online to the remote data center.


How many versions of my data are stored?

The most recent version of a file designated for archiving is saved indefinitely. Multiple versions of a file may be saved up to 30 days.


What is the retention period?

Multiple previous versions of the same files are saved for 30 days on the remote vault server. Multiple versions of data older than 30 days are purged regularly from the online database. All designated data is retained for the life of the active account, or until notified by you in writing.


Should I archive my “applications”?

Normally your applications are provided by outside software vendors. These vendors have provided you with the application on media that either you archive in a secure location, or they archive for you. In the event of a catastrophic failure without the application back-up or source media, the vendor can usually provide you with a new copy of the application version that you have licensed from them. Once that is done, the data to re-load your system comes from the remote server. By limiting the archiving process to only relevant data, the backup process becomes much more efficient and manageable. Older applications from defunct vendors or applications that are no longer supported may need special consideration.


How do I know what data I have archived?

The Disaster Proof Data solution includes a “dashboard” website that allows you to view your archived files at the remote server and to initiate any request for restoration of the data. Whatever data you choose to back up will be archived and updated nightly (if that is the frequency you select), so that you will always have the most current data available to you in case of a disaster.


Can "open" files be archived?

No. When a file is open or in use at the scheduled backup time, it is automatically locked and cannot be accessed for archiving until it is closed. The Disaster Proof Data solution marks open files as "skipped" during the backup process and attempts to retry loading these files two additional times at the end of the backup process. Typically these files will be loaded successfully. Only those files that are open continuously, such as database application files, will not be routinely accessible.


Will the archive affect the performance of my PC?

No. The archive program is designed not to interfere with the use of your PC by scheduling the appliance to perform its service at a time specified by you (typically after normal business hours).


Do firewalls interfere with the archive process?

No. Using pre-configured settings and login credentials, the Disaster Proof Solution can access a server located behind a firewall.


What happens if I need to restore a file?

Once the appliance is activated and the initial snapshot is complete, you will have access to the secure Disaster Proof Data Vault, where you and any designated personnel can have password protected access to your account information and perform local restores of selected files and folders if necessary.


How long does it take to restore my data?

The time for restoration depends on the amount of data to be restored. If you have been adding to your archive for a long period and are a medium to large business, there can be a substantial amount of data. In the rare instances where it may take an unreasonably long time, you can have CD’s, DVD’s or USB hard drives offloaded and delivered via overnight or courier. There would be fee for the courier but not the overnight service.


What is the cost of the archiving service?

Data is stored at a flat rate of $2/GB, with a minimum $50/month charge. This includes the cost of the archive equipment, pre-loaded software to run the nightly archive service, access to the secure web dashboard, and live daily professional monitoring. Equipment remains the property of DPD.









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